• 30 DAY MONEYBACK GUARANTEE
  • FREE SHIPPING ON ORDERS OVER $49
  • PLANT BASED & ECO-FRIENDLY
  • EARN STORE CREDIT
30 DAY MONEYBACK GUARANTEE
FREE SHIPPING ON ORDERS OVER $49
PLANT BASED & ECO-FRIENDLY
EARN STORE CREDIT

Store Info

FAQs

Who are you?
 

I am Liz and I am the owner of Purpleplumeria. I am a wife, a mother of 3 young kids, and a neurologist. We live in Orlando FL.

Why did you start this company?
 

We love everything about nature and the ocean. We also care so much about human health. So far all the data available have been about the environmental effect of plastics however the data about the effect on human health. Like any mom I want my children (and all the children) to have a safe and healthy environment and we don’t want to leave a dirty, toxic, and unhealthy world for them. That’s why we started this company on January 9, 2023,  to find eco-friendly solutions for busy families and individuals trying to do their part which is not easy to do.

What does the name mean?
 

The name is after Plumeria! A tropical gorgeous flower that says it all about how beautiful our world is. We actually have many Plumerias in our home! If you live in a place where you can plant them you should!! they are amazing :)

How do you examine the products?
 

We usually contact several eco-friendly suppliers and we get several samples from them that we test ourselves for several months to make sure it is functional and high quality, we also research the ingredients to the best of our knowledge and current available evidence.

What is the mission of the company?
 

To provide high-quality Eco-friendly Products at an affordable price for busy families and individuals interested in sustainability. Our main focus is minimizing single-use Plastic. Although plastics are a threat, realistically we can not avoid plastic altogether! We can however avoid or minimize our single plastic use which makes around 40% of all plastic produced! This can cause a meaningful decrease in the amount of plastics polluting the environment.

How do you choose your suppliers?
 

We always try to choose suppliers in the United States however we have been unsuccessful in finding any supplier that manufactures what we sell. We did have a few that manufactured deodorant however the cost was extremely high, unfortunately. We only deal with Eco-friendly suppliers who only manufacture sustainable products.

How are the products made?
 

If you want to learn about how compostable plastics are made, please check this  Blog here (Link)

What is the 10% pledge?
 

We want to make a positive difference in the world. We want to have an ethical business that cares about the world and the people. In 2023 we provided 5000 meals and we are hoping to increase this number every year. We try to help a variety of charities in the US and internationally. We are currently working on supporting women’s education as we believe it is one the most important keys for a bright future in the world.

What sustainability efforts do you do?
 

With every order we receive we plant a tree, rescue one bottle, and offset 1 ton of CO2. 

We also use only carbon-neutral shipping methods and offer the option to our customers to match that.

Store Policies

FAQs

What is your shipping policy?
 

See Shipping Policy (Link)

What if the shipping address entered was incorrect?
 

We understand that these situations can occur. Please contact us via email at Info@purpleplumeria.com or We're Just a Call Away! at 407-820-5354, or through chat on the website. Please include the order number and the name on the order so we can verify. 

If we notice that your address is marked as incorrect by our system (powered by google) we will contact you by email or phone. If we don’t hear back from you in 24-48 hours we will have to unfortunately cancel the order and refund you.

What is your return policy?
 

We’ve spent countless hours developing and refining our products - we know you’ll love them. However, we understand this might be your first time buying from us. We want you to feel 100% comfortable in your purchase, so your order is covered in-full by our Happiness Guarantee. If you aren’t happy with any product you buy from us, let us know within 30 days of purchase by contacting us at Info@PurplePlumeria.com 

We’ll confirm your order, then provide you with instructions to return your product to us, new, used, or broken. Once we receive it, we’ll give you a 100% product refund and we will cover the cost of shipping.  It’s that simple!

Please allow up to 1-2 business days after returned products are received for us to process the refund.

What is Happiness guarantee?
 

Our Happiness Guarantee is our promise to you that we stand by the quality of our products and your satisfaction. If you are not completely happy with any product you purchase from us, you can return it within 30 days for a full refund. We will also cover the cost of return shipping, ensuring a hassle-free process.

What packaging do you use for Shipping?
 

At PurplePlumeria, we use eco-friendly packaging materials for all our shipments. Our packaging includes:

Recyclable Boxes: Made from recycled cardboard, our boxes are sturdy and environmentally friendly.

Compostable Mailers: Our mailers are designed to break down in composting environments, reducing waste.

What carriers do you use for Shipping?
 

We use USPS mostly and UPS to a lesser degree. Sinec USPS is going by your house anyway, we feel that it is the most likely way to cut on extra emission and fuel use.

How can I track my order? How accurate is the estimated arrival date?
 

When we fulfill your order, you will receive a confirmation email with a tracking number that you can use to track your package. Please allow at least 24 hours (excluding weekends) to be able to see updates from the carrier. 

The Arrival Date is provided by the shipping carrier and we are not involved in this process. We noticed that it is accurate most of the time, however it may take longer during busy seasons like the holidays.

Why is there a Shipping Fee?
 

Shipping by far is our biggest expense and the cost continues to rise, unfortunately. As a small company, we do not get favorable rates compared to bigger companies, hence the shipping fee which does not cover the actual cost of the shipping. That’s why we encourage larger orders, you save more and get free shipping. Our shipping costs increase slightly with larger orders.

What is your discount policy?
 

At PurplePlumeria we are committed to offering you the best value, which is why we provide a variety of discounts – from automatic price reductions to special codes and coupons for use on our website. While we offer multiple ways to save, please note that most discounts cannot be combined. Our system is designed to automatically apply the most appropriate discount for your order, ensuring you get the best possible value every time you shop with us.

What is your reward policy?
 

Get rewarded by 1 point for each dollar that you are spending and use 50 points to redeem a 5$ discount.

What is your composting program?
 

Introducing our new composting program for valued subscribers only. With each subscribe & Save order, you'll receive a home compostable bag. Simply return your used zip bags every 3-6 months, and we'll compost them responsibly at our Orlando partner facility. This eco-friendly service is free for active subscribe and save members, showcasing our commitment to you and the environment.

Is shipping carbon neutral? What does that mean?
 

Yes. Shipping being carbon neutral means that the carbon emissions generated from transporting goods are balanced out by activities that remove or reduce an equivalent amount of carbon dioxide (CO2) from the atmosphere. This is typically achieved through carbon offsetting programs, where companies invest in projects that reduce greenhouse gas emissions elsewhere, such as renewable energy projects or reforestation efforts. The goal is to achieve net-zero carbon emissions associated with shipping, thereby mitigating the environmental impact of transportation activities.

Question about a Product?

Check the FAQ Section of that product.
cant find the answer? just send us an email and we will assist you